Terms of Service

Spottlo is a product of TechSpark Development LLC, a New York limited liability company, doing business as CordTextSMS (“we”, “us”). These Terms of Service (the “Terms”) govern your access to and use of the Spottlo website at spottlo.com and the Spottlo application (together, the “Service”).

By creating an account, running a report, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company, and “you” means that company.

If you do not agree to these Terms, do not use the Service.

1. What Spottlo does

Spottlo is an AI visibility tracker. You give us a brand, a domain, a list of competitors, and a set of questions your buyers might ask. On a schedule, we send those questions to third-party AI engines — currently ChatGPT (OpenAI), Perplexity, Gemini (Google) and Google AI Overviews — and record whether your brand was mentioned, where it ranked, and which competitors were named instead. We report that back to you as mentions, rankings and a Share-of-Voice score, and we can generate suggested actions.

Spottlo is a measurement tool. It observes what AI engines say. It does not control what they say, and neither do we.

2. About AI output — read this one

This section matters more than most of the rest of this document, so it is near the top.

• AI engines are non-deterministic. The same question, asked twice, can return different answers. A single scan is a sample, not a measurement. Trends across repeated scans are meaningful; any one result may not be.
• We do not control the engines. ChatGPT, Perplexity, Gemini and Google AI Overviews are operated by third parties. They change their models, their retrieval and their behaviour without notice, and they may be unavailable, rate-limited, or may decline to answer. Coverage of any particular engine may change or be discontinued.
• AI output can be wrong. The answers we record and display are generated by third-party AI systems. They may be inaccurate, out of date, biased, or may state things about your brand or your competitors that are simply false. We store and show you those answers verbatim so you can see what the engines are actually saying. Reproducing that output is not an endorsement of it, and it is not a statement of fact by us.
• Recommendations are suggestions, not advice. The improvement suggestions Spottlo generates are produced by an AI model. They are a starting point for a human to evaluate. They are not professional, legal, financial or marketing advice.
• We do not promise results. Nothing in the Service is a guarantee that your brand will be mentioned, cited, ranked or recommended by any AI engine, or that your visibility will improve. Anyone who promises you that is not being straight with you.

3. The free report

Anyone can run a free AI visibility report on a domain from our homepage, with no account and no payment. Two things you should understand about it:

• Free reports are public. A report lives at a URL derived from the domain (for example /report/example.com). We do not put reports behind a login, and we do not check whether the person requesting one owns the domain. Anyone who visits that URL can see that report. Reports are cached for roughly 24 hours and then expire.
• You can scan a domain you do not own, and so can other people, including on your domain. The report only reflects publicly-observable AI engine output about a brand. If you do not want a Spottlo report to exist for your domain, do not request one — but be aware that we cannot prevent a third party from requesting one, any more than we can prevent them from asking ChatGPT about you directly.

The free report is provided as-is, is rate-limited, and may be withdrawn or changed at any time.

4. Accounts

To use the tracking product you need an account. You can register with an email address and a password, or sign in with Google. You must:

• provide accurate information and keep it current;
• keep your credentials confidential and not share your account;
• be at least 18 years old, or the age of majority where you live;
• tell us promptly if you believe your account has been compromised.

You are responsible for everything that happens under your account. If you sign in with Google, your access depends on your Google account; if you lose access to it, contact us.

5. Plans, pricing and what is included

Current pricing is published at spottlo.com/pricing and is incorporated into these Terms. As at the date of these Terms:

Usage limits

These limits are enforced by the product, and we are telling you about them up front rather than letting you discover them:

• 25 tracked prompts per brand. This is a hard cap.
• One manual “refresh now” scan per brand per day, on top of your scheduled scans.
• Three recommendation refreshes per brand per day.
• You may create as many brands as you have paid for, and no more.

We may change prices. If we change the price of something you are already paying for, we will give you reasonable notice by email, and the change will take effect at your next renewal. You can cancel before then.

6. Billing, renewals and refunds

Payments are processed by Stripe. We do not receive or store your full card number. By subscribing you also agree to Stripe's terms.

6.0 What appears on your statement

Charges appear as CORDTEXTSMS, which is the legal name of the company that operates Spottlo. They do not appear as “Spottlo”. This trips people up, so we are saying it twice: CORDTEXTSMS on your statement is your Spottlo subscription. If you do not recognise a charge, email us before filing a dispute — we will sort it out faster than your bank will.

6.1 Subscription

The base subscription and any additional brands are billed monthly in advance and renew automatically until you cancel. Adding or removing brands mid-cycle adjusts your subscription quantity, and Stripe applies its standard proration.

6.2 The daily refresh add-on — charged upfront, not prorated

The daily refresh add-on works differently from the rest, and we want you to read this before you buy it rather than after:

• It is charged as a one-off payment for a full month, in advance, per brand.
• It is not prorated. Turning it on halfway through a month still costs a full month.
• Turning it off does not produce a refund. It stops the add-on from renewing. The brand stays on daily scans until the month you paid for runs out, and then returns to weekly.
• If you turn it off and change your mind while the paid month is still running, turning it back on costs nothing — you already paid for that month, and we will not charge you twice.
• It renews automatically each month while it is enabled. If a renewal payment fails, the add-on is disabled and the brand returns to weekly scans.

6.3 Refunds

Charges are non-refundable as a general rule, and we do not prorate partial months. That said, we are a small company and we would rather have a fair reputation than an extra $19. If something went wrong, or you were charged for something you did not understand or did not use, email us and ask. We consider refund requests on their merits and we grant them more often than not. Any refund we give is at our discretion and does not create an entitlement to another one.

6.4 Statutory rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory withdrawal or refund rights, you keep those rights and nothing in this section limits them. Where you have a right of withdrawal, by asking us to start the Service immediately you acknowledge you may lose that right once the Service has been fully performed.

6.5 Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, VAT or similar taxes, other than taxes on our income.

7. Cancellation and termination

You can cancel at any time, from the billing page or the Stripe billing portal. There is no annual contract and no cancellation fee.

• Cancelling takes effect at the end of the period you have already paid for. You keep full access until then, and you can resume during that grace period without losing anything.
• Deleting your account cancels your subscription immediately and permanently deletes your brands, prompts, competitors and scan history. This is not reversible and we cannot restore it. See the Privacy Policy for exactly what is deleted and what we are required to keep.

We may suspend or terminate your account if you materially breach these Terms (including section 8), if we are required to by law, or if your use is causing damage to the Service or to other users. Where it is reasonable to do so, we will tell you first and give you a chance to fix it. If we terminate you without cause, we will refund the unused portion of any prepaid fee.

8. Acceptable use

You agree not to:

• use the Service to break the law, or to infringe anyone's rights;
• submit prompts designed to generate defamatory, harassing, hateful, or unlawful content about any person or company, including your competitors;
• attempt to circumvent usage limits, rate limits, or billing — including by creating multiple accounts to obtain more free reports or more prompts than you have paid for;
• scrape, resell, or redistribute the Service or its output as a competing product;
• reverse engineer the Service, or attempt to gain unauthorised access to it or to other users' data;
• upload malicious code, or interfere with the operation of the Service;
• use the Service in a way that breaches the terms of the underlying AI providers (OpenAI, Perplexity, Google), since we pass your prompts to them.

9. Your content, and content about other people

9.1 You own your data

You own the brands, prompts, competitor lists and other content you put into Spottlo (“Your Content”). We do not claim ownership of it.

9.2 The licence you give us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display Your Content solely to operate and provide the Service to you — which necessarily includes sending your prompts, brand names and competitor names to the third-party AI engines listed in our Privacy Policy. This licence ends when you delete the content or your account, except for backups still in rotation.

We do not sell Your Content, and we do not use it to train any AI model.

9.3 Competitor and third-party names

Spottlo works by tracking your brand against others. When you add a competitor, you are entering the name and domain of a company that is not you, and we will send that name to third-party AI engines as part of running your scans and generating recommendations.

You represent that you have the right to do this and that your use of those names is lawful — for example, as nominative fair use to refer to a company by its name. You are responsible for the competitor names you enter. Do not use Spottlo to build a case against someone, to disparage them, or in any way that infringes their trade marks.

10. Our intellectual property

The Service, including the software, the Spottlo name and logo, the site design, our comparison pages and our written content, belongs to TechSpark Development LLC and is protected by intellectual property law. These Terms grant you a limited, revocable, non-transferable right to use the Service. They do not transfer any ownership to you.

Third-party names on our site — ChatGPT, Perplexity, Gemini, and the names of competing products on our comparison pages — belong to their respective owners. We use them to refer to those products. We are not affiliated with, endorsed by, or sponsored by any of them.

Feedback

If you send us ideas or suggestions, we may use them without restriction and without owing you anything. Do not send us anything you consider confidential.

11. Availability

We aim to keep Spottlo up, but we do not offer a service-level agreement or an uptime guarantee. The Service depends on third-party AI engines and infrastructure that can fail, rate-limit us, or change without notice. We may perform maintenance, and we may change or discontinue features. If we discontinue the Service entirely, we will give you reasonable notice and refund any prepaid fees for the period after it stops.

12. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting that: we do not warrant that the Service will be uninterrupted or error-free, that scan results will be accurate, complete, reproducible or timely, that any AI engine's output is true, or that using Spottlo will improve your visibility in AI answers.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. Nothing here limits any non-waivable consumer rights you have.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility.
• Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you actually paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).
• We are not liable for the output of third-party AI engines, for decisions you make based on that output, or for acts or omissions of the third-party services listed in our Privacy Policy.

These limits do not apply to liability that cannot be excluded by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

You acknowledge that the pricing of the Service reflects this allocation of risk, and that we would not offer it at these prices without it.

14. Indemnity

You will indemnify and hold harmless TechSpark Development LLC and its officers, employees and agents from any claim, damage, loss or expense (including reasonable legal fees) arising out of: your use of the Service in breach of these Terms; Your Content; the competitor or third-party names you enter; or your violation of any law or third-party right.

15. Changes to these Terms

We may update these Terms. If a change is material — for example, a change to pricing, to the refund position, or to the limitation of liability — we will give you at least 30 days' notice by email before it takes effect, and we will update the “last updated” date at the top of this page. Continuing to use the Service after a change takes effect means you accept it. If you do not accept it, cancel before it takes effect.

16. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in New York County, New York for any dispute arising out of these Terms or the Service.

If you are a consumer resident in the European Union or the United Kingdom, this clause does not deprive you of the protection of the mandatory laws of your country of residence, or of your right to bring proceedings in your local courts.

Before filing anything, please email us. Most disputes in a business this size are misunderstandings about a $19 charge, and we would much rather just fix it.

17. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service, and supersede anything said before.
• Severability. If any provision is unenforceable, the rest stays in force.
• No waiver. If we do not enforce a provision, that is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.
• No third-party beneficiaries. These Terms do not create rights for anyone other than you and us.
• Force majeure. Neither party is liable for a failure caused by something genuinely outside its reasonable control.

18. Contact

TechSpark Development LLC, a New York limited liability company, d/b/a CordTextSMS
Registered business address available on request — email us and we will provide it.

Questions about these Terms, or a problem with a charge: